Official Statement and Purchasing Guide on the Risks of Refurbished M170ETN01.1
Date:2025-03-20
Dear Valued Customers,
Recently, we received a customer’s after-sales inquiry regarding an M170ETN01.1 screen. Upon inspection, our warehouse and after-sales team discovered that the screen lacked our company’s shipping label on the back. Further examination revealed discrepancies in the serial number barcode, leading us to suspect that the screen was a refurbished unit purchased through unofficial channels. To prevent customers from unknowingly purchasing refurbished screens and suffering losses, we hereby issue this official statement to raise awareness and reaffirm our commitment: We exclusively sell brand-new, factory-sealed, Grade A quality screens.
I. Risks of Refurbished Screens
Quality Hazards
Refurbished screens may undergo unauthorized repairs or reprocessing, leading to issues such as uneven brightness, color deviation, dark spots, backlight aging, and significantly reduced lifespan or display performance.
No After-Sales Guarantee
Refurbished products typically lack official warranty support. If issues arise, customers may face repair difficulties or additional costs.
Misleading Specifications
Unethical sellers may alter labels, forge packaging, or misrepresent low-grade or non-original screens as brand-new Grade A products.
II. How to Identify Refurbished Screens
To avoid purchasing counterfeit products, pay attention to the following details:
Inspect Packaging:
Genuine screens come in factory-sealed packaging with intact seals. Refurbished units often use generic or poorly designed boxes.
Check Screen Appearance:
Original screens are free of scratches, adhesive residue, or disassembly marks. Edges and sealing strips should be smooth and undamaged.
Verify Serial Numbers:
Validate the screen’s serial number through official channels to ensure traceability. Cross-check labels for consistency.
Label Comparison (as shown in Figure 1):
The refurbished label (bottom) displays inconsistent fonts and lacks the small symbol next to the AU Optronics logo.
The original AU Optronics label (top) includes two additional icons in the upper-right corner and a distinct serial number format.
III. Our Commitment: 100% Brand-New, Grade A Screens
As a trusted industry leader, we uphold the highest standards of quality:
Direct Factory Supply:
All products are sourced from authorized brand channels, ensuring factory-sealed authenticity.
Rigorous Quality Control:
Every screen undergoes professional testing (brightness, color gamut, dead pixels, etc.) with detailed reports provided. No B-grade, refurbished, or defective units enter our supply chain.
Hassle-Free After-Sales Protection:
Enjoy official warranties, technical support, and prompt customer service.
IV. Purchasing Advice: Choose Trusted Channels, Avoid Low-Price Traps
Beware of heavily discounted M170ETN01.1 screens—they often carry hidden risks. We recommend:
Request documentation (source verification, test reports) from suppliers.
Prioritize authorized distributors like us.
Contact our technical support team for free authenticity verification.
Closing Statement
Quality is the cornerstone of trust. We remain dedicated to delivering reliable products and services. For any inquiries, contact us via phone, email, or live chat. Choose us for peace of mind and professionalism!
Stay Vigilant Against Refurbished Screens—Protect Your Investment!
— Hangzhou Xuhong Technology Co., Ltd.
Your Trusted Partner in Quality
Contact phone number: 18668786964
Email: market@hzxuhong.com
Official website:
https://www.hzxuhong.com/
AU Optronics：https://www.auo-lcd.com/products/auo-lcd-screen
